Terms & Conditions

Tax Exemption
All products are without tax and by ordering you specify and agree the medical equipment is used for personal use and medically needed.  You may retain the written prescription you have obtained to get these products.

Return Policy

Unused merchandise may be returned for refund or credit within 30 days of purchase. The item being returned must be in its original packaging and be unused.  Any product used may not be returned beyond 3 days after delivery and return authorization must be given.   Open seating products, Cushions, manual and power chairs, benches, bath products must be considered clean before return authorization is considered.  Wheelchairs, Custom Wheelchairs, transfer boards, and other medical supplies are not returnable. A 25% restocking fee may apply to items eligible for return.

To process a return please follow the three steps below:

Before returning, please call customer service at 866-544-7678 for a Return Authorization (RA) number. You must write the RA number on the outside of the package you are returning. Returns without a RA number may be refused and sent back to you.

If the item you are returning is defective or was shipped in error by Post-Therapy Reconditioning, LLC, we will send a UPS call tag to retrieve your package. For all other returns the customer is responsible for shipping costs. Please insure your package if returning via postal service in case it gets lost or is damaged.

All items must be returned in their original packaging, including any documentation, and must be in new, resalable condition.

Upon receipt of the returned item we will either credit your credit card or, if you paid by check or money order, we will send you a refund check. If you prefer we can also apply the credit for additional purchase.

SPONSORS

“I've learned that people will forget what you said, people will forget what you did, but people will never forget how you made them feel.” - Maya Angelou

PostTherapy Reconditioning, LLC is a BBB Accredited Rehabilitation Service in Tucson, AZ